We always try our best to make sure that you love our product as much as we loved making it for you.
However, we'd be happy to exchange it / offer store credit (please note: the store credit has to be used in one go) in the following cases:
- An incorrect product has been delivered to you, not matching the item in your confirmation email.
- The product you purchased has been delivered with a manufacturing defect.
- The product is not of the right size in which case, it is eligible for size exchange only, in the same piece.
- Please note that if any product/order has been customized, it will not be eligible for an exchange/return.
- SALE products cannot be exchanged/returned.
- ACCESSORIES cannot be exchanged/returned.
Please ensure that the tags and packaging should be intact and product(s) should be unused. You can email us at email@example.com with the SUBJECT: “(order no) + EXCHANGE / RETURN” within 7 days of receiving the products.
In case of a Defect in the Product
We would require clear parcel opening videos or pictures. Once our team sees and approves the defect, you will have to ship the product back to our address & we will process your request once received.
Item is eligible for a return/exchange request only once.
Reverse pickups are either arranged by us or the customer will have to ship the parcel to us at the following address:
Name: Anuna Enterprises LLP
Address: B-73 Nirala Nagar, Lucknow -226020
Once we receive it, it will undergo a thorough quality inspection and if it passes through, we will ship the new product.
We DO NOT offer monetary refunds. No refund/cancellations will be accepted once the order has been placed as the products are sent into production.
Change in Size/Delivery Address/Phone Number
If you’d like to make changes to existing details in the order such as your size, delivery address or phone number, please reach us at firstname.lastname@example.org with the subject “Order Number + Revised information”. We will facilitate the same if it hasn't been shipped.
Exchange / Return for International Orders
No exchange/return is applicable on international orders. For any size-related queries please feel free to contact us before you place an order.