Privacy Policy

This privacy policy sets out how ANUNA ENTERPRISES LLP uses and protects any information that you provide when you use or visit this website.

The domain name www.anuna.com (“Website”) is owned and managed by Indiville Merchandize Limited Liability Partnership, a company registered under the laws of the Republic of India, at B-73Nirala Nagar Lucknow -226020, India [GSTIN: 09ABSFA8331K1ZV], under the brand name ANUNA

The term “ANUNA”, “Company”, ‘us’, ‘we’ or ‘our’ refers to Anuna Enterprises LLP. The term “User”, “You” or “Your” refers to any user/viewer of this Website, his/her representatives or affiliates; and any person availing our services through this Website, our Instagram handle (anuna.com), or any other medium. The term “Third Party” refers to any person, natural or juristic, other than ANUNA and the User.

This privacy policy constitutes a complete legally binding contract between ANUNA and the User. The terms of Privacy Policy will be applicable and effective upon your acceptance of the same and shall govern the relationship between the User and ANUNA for the use of this Website.

ANUNA is committed to confidentiality and privacy of all its users. All identifiable data collected by ANUNA shall be dealt with in accordance with this Policy. ANUNA may change this policy from time to time. You should check this page from time to time to ensure that you are informed of the changes. Your continued use of this website and availing of services of ANUNA under this Website implies that you have read, understood and agreed to the terms and conditions set forth in this Policy and implies your acceptance to any amendments made to this Privacy Policy. Your continued use of the website implies your consent to our collection and use of the information.

What information do we collect?

During the use of this website by you we may collect the following categories of information:

1. Name.

2. Contact information including email address, phone number and postal address.

3. Demographic information such as gender and age.

4. Any information, including images, uploaded/posted by you on our website or on a third-party social media site used by and/or associated with ANUNA.

5. Your third-party account credentials (for example, your log-in credentials for Facebook, through which you may choose to log-in to use this Website).

6. Payment information, as required for the purposes for availing services of ANUNA by a User.

7. Body size and measurements appropriate for determining the size of clothing.

8. Any other information considered necessary in the sole discretion of ANUNA for the performance of services agreed to be procured by the User from ANUNA.

What we use your information for?

ANUNA may use your information for the following categories of uses:

1. Ascertaining the correct size of the product being ordered: We at ANUNA want to ensure that the product you order from us fits you perfectly, and to that end we guide the Users to select the correct size for their body measurements.

2. Making delivery: The delivery of your orders to the correct destination, either by courier or any other service, will require ANUNA sharing your contact information with the delivery personnel.

3. Service improvement: Your information may be used by ANUNA to improve the standard of its services including by way of innovating new products and customization in your interests.

4. Feedback & Preferences: We may also use your information to contact you for feedback and market research purposes. We may contact you by email, phone or mail. We may conduct various data analytics process using your information to study and examine user preferences in order to improve ANUNA’s services. You can opt out of receiving our feedback emails.

5. Payment: Your financial information including credit card, debit card, bank account or medical insurance related information may be used at the payment gateway, for completing payment transactions between ANUNA and you.

6. Marketing New Offerings: We may periodically send promotional emails/alerts about new products, special offers or other information which we think you may find interesting, using the email address which you have provided. You can opt out of receiving our marketing emails.

7. Advertising: We may use anonymized information so that you cannot be individually identified and provide that anonymized information to our partners. For example, we allow advertisers to choose the demographic information of users who will see their advertisements and you agree that we may use any of the information we have collected from you in non-personally identifiable form to allow our advertisers to select the appropriate audience for those advertisements.

8. Research & Development: We may use your information for research and development in the field of retail, including with such other entities conducting research on terms materially similar to this Policy.

Security of Your Information

ANUNA has implemented security protocols and standards to safeguard your information as required by the applicable laws of the Republic of India. We have in place appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information and other data stored on the Website.

Notwithstanding anything contained in this Policy, ANUNA shall not be responsible, in any manner, for breach of security, or for any actions and omissions of the third parties beyond its control including but not limited to hacking, data diddling, cyber-attacks, acts of government, breach of security and confidentiality, unauthorized access to the computer system and network, breach of encryption, amongst others.

Your account is protected by a password for your privacy and security. If you access your account via Facebook, you may have additional or different sign-on protections through Facebook.

The Website may contain links to other sites. We are not responsible for the privacy policies and/or practices on other sites. When following a link to another site you should read that site’s privacy policy.

Your Obligation

You are required to provide true and accurate information to ANUNA for the purposes of availing our services and in your own best interests. You are solely responsible for any loss or injury occurring due to the provision of false, inaccurate or misleading information provided by you.

ANUNA reserves the right to deny services to you in case you fail to provide information considered by ANUNA, in its sole discretion, to be necessary for the provision of such services in accordance with its quality standards.

You can choose not to provide us with any or all of the information we specify or request, but then you may not be able to register with us or to take advantage of some or all of our features. To stop receiving our promotional emails, please email info.anuna.in. It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.

It is your obligation to prevent any unauthorized access to your account and personal information, by selecting and protecting your password (or other sign-on protections) appropriately and limiting access to your computer or device by signing off after you have finished accessing your account on this Website.

Third-Party Sharing

We do not share or otherwise disclose your identifiable or sensitive information collected during the provision of services offered by the Website for any consideration.

We may share non-identifiable and non-sensitive information on anonymized bases with our partners and/or affiliates pursuant to agreements in writing containing the same or similar safeguards as provided under this Policy. ANUNA, however, shall not be responsible for any breach of the aforesaid requirement by any such partner and/or affiliate.

We share your information with delivery and courier companies such as DTDC, Delivery, India Post,  and/or any other third parties for the limited purpose of providing delivery services offered by ANUNA, either through this Website or our Instagram handle, or any other medium, for ensuring the highest standards of quality of service.

We share your information with event organizers and other third parties responsible for fulfilling the purchase obligation. The event organizers and other third parties may use the information we give them as described in their privacy policies.

We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. We may share information with our lawyer/legal representative for any dispute resolution in connection with the use of this Website or our business. Or, we may also share information when we are investigating potential fraud.

In case we choose to sell our business to another entity, we may share information with any successor of ours to all or a part of our business.

For any reason not described in this policy, we will not share your identifiable or sensitive information, without your prior consent.

Cookies Policy

ANUNA uses cookies to improve the experience for visitors to our websites, and has published this, Cookie Policy. It explains what cookies are and how we use them on our websites. If you don’t want to receive cookies while browsing our website, you can modify your browser and/or mobile device settings so that it notifies you when receiving cookies or you can choose to restrict or block cookies.

Cookies are tiny files, composed of a string of letters and numbers, placed on your computer by web page servers. They enable the website owner to distinguish you from other users of the website. Cookies cannot be executed as code or used to deliver viruses and they cannot enable us to access your hard drive. We cannot read any information on your hard drive even if we store cookies there.

The data generated through cookies on ANUNA websites can be used for various purposes including the following:

1. Strictly Necessary: These cookies are essential in order to enable you to move around the website and use its features.

2. Performance: These cookies collect information about how visitors use a website, for instance which pages visitors go to most often and if they receive error messages. They are used to improve how a website works in future versions.

3. Functionality: These cookies allow the website to remember choices you make such as username, language or region you are in and provide a more enhanced personal experience.

4. Advertising: These cookies are used to deliver content more relevant to you and your interests. We don’t permit any third parties to advertise on our website but we cannot control advertisers that are allowed by internet service providers to advertise whilst you are browsing on the internet. You can learn more about how to manage your cookies by visiting the Help function of your browser, the settings of your mobile device or you can visit www.aboutcookies.org which provides detailed information on managing cookies on popular browsers. Please be aware that parts of our websites may not function correctly if you disable cookies.

General Disclaimer

Any dispute arising between a User and ANUNA, over this Policy, shall be governed by the laws of the Republic of India and be subject to ANUNA’s terms and conditions of use.

Contact Us

If you have any questions about this Policy or any grievance in this regard, please contact us at info@anuna.in.